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Patient Service Assistant

Location:Indianapolis, IN
Type:Full Time
Department:Epler Parke
Description:JOB SUMMARY/DESCRIPTION: Performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the medical office. The Check-In PSA serves as the first contact patients have with the system and utilizes appropriate customer service skills. The Check-In PSA gathers and enters demographic and insurance data, and collects payments. The Check-In PSA may also answer multiple phone lines, schedule appointments, assemble, maintain, locate and file medical records. The Check-In PSA alters activities/behaviors to reflect and ensure adequate service appropriate to the age of patients served (i.e. pediatric, adolescent, and adult.)
Duties:ESSENTIAL FUNCTIONS: •Interacts with all internal and external customers in a caring and respectful manner in accordance with our Core Values philosophy. •Serves as receptionist at front desk, interacting with patients in a manner appropriate to their developmental age. •Verifies patient information •Copies/scans insurance information •Performs data entry to check patients into clinic, updates demographic and insurance information and enters information into the appropriate computer system. •Prepares patient charts for visits. •Creates new medical record numbers when appropriate •Obtains patient consent for treatment and provides notice of privacy practice •Collects any co-insurance, co-pays or self-pay obligation •Prepares superbills for patient visit •May print schedules and reports as required by site •Prints labels •Maintains and updates appointment status daily •Processes 'no show' information •Photocopies records and forms according to established policies and procedures. •Communicates with back office staff regarding wait times •Monitors front office area to ensure patients/visitors are appropriately served •Balances and reconciles all money collected daily •Adheres to State and Federal safety guidelines. •Maintains patient confidentiality at all times. •Maintains protected health information in accordance with HIPAA privacy guidelines. ADDITIONAL RESPONSIBILITIES: •May fill in as needed for the Medical Records Clerk and is expected to perform in accordance with the functions of that job description. •May fill in as needed for the Telephone PSA and is expected to perform in accordance with the functions of that job description. •May fill in as needed for the Check-Out PSA and is expected to perform in accordance with the functions of that job description. •Requests and maintain adequate office supplies •Participates in orientation/instruction of new clerical personnel as requested by director/manager/front office supervisor/coordinator. •Participates in quality improvement processes as requested by director/manager/front office supervisor/coordinator •Responsible for own professional growth. •Performs other duties as assigned.
Qualifications:KNOWLEDGE, SKILLS, AND ABILITIES: •Knowledge of clinic processes •Working knowledge of multiple insurance plans and networks •Alpha/numeric filing skills •Strong computer knowledge and skills with a minimum typing speed of 30 AWPM. •Effective oral/written communication skills, including the ability to communicate with patients in a manner conducive to the patient’s age and developmental stage. •Ability to navigate multiple system applications •Ability to: •operate standard office equipment. •work effectively under pressure of high patient volume. •communicate tactfully/pleasantly with public and all level of personnel. •be flexible to changing work duties and priorities •follow oral/written instructions. •provide excellent customer service •to accurately count money and give change •Ability to interact with patient’s from all economic, educational, social, etc. backgrounds •Ability to treat all patients with dignity and respect. •Ability to work in an environment with exposure to potentially dangerous/infectious material and situations that require following safety precautions including the use of Personal Protective Equipment (PPE). MINIMUM QUALIFICATIONS, TRAINING, AND EXPERIENCE: •High School diploma or equivalent (GED) •6 months of clerical experience in hospital or health care setting preferred •6 months health care insurance experience preferred •Data entry experience •Minimum typing speed of 30 AWPM •Previous customer service experience preferred WORKING CONDITIONS: •Clinical office environment •Exposure to pathogens, infectious diseases – required to use appropriate Personal Protective Equipment (PPE). •Sitting and/or standing for prolonged periods of time •Squatting, kneeling, lifting, bending and/or reaching above shoulder level OTHER POSITION REQUIREMENTS: •NOTE: Must pass multiple system application exams as applicable within 6 months of employment. LEVEL OF RESPONSIBILITY: Works under general direction of physician or Site Manager/Health Center Director/Front Office Supervisor/Site Coordinator.

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