Geriatrics Practice Manager |
| Location: | Indianapolis, IN | | Salary Range: | Based on experience | | Exempt/Non-Exempt: | Exempt | | Benefits: | Medical, vision and 401k | | Type: | Part Time | | Department: | Geriatrics | | Description: | The Geriatrics Practice Manager is responsible for achieving Geriatrics objectives in terms of health care delivery and business performance, through coordinating daily interactions with physicians and nurse practitioners, site managers/directors and personnel, and assisting in directing business and clinical operations within all Geriatrics sites and areas of responsibility. The Geriatrics Practice Manager coordinates and monitors budgets, professional contracts, financial performance, provider schedules and effort allocation, practice targets, documentation and coding compliance, evaluating and implementing policies and procedures, operational workflow, quality improvement, staff development, external relationships, and other key functions to ensure overall performance. The Geriatrics Practice Manager serves as the primary Geriatrics liaison with several IUMG-PC departments, including Practice Operations, Quality and Medical Management, Medical Economics, Medical Reimbursement, Managed Care, Information Technology and Finance for all Geriatrics sites. | | Duties: | ESSENTIAL FUNCTIONS:
Administrative:
• Interacting with all internal and external customers in a caring and respectful manner in accordance with our Core Values philosophy.
• Develops intricate, productive working relationships across Geriatrics sites and encourages a climate of change / participation among physicians, managers, and employees by demonstrating strong motivational, coaching, and team-building skills.
• Continuously evaluates and coordinates overall performance of Geriatrics sites by evaluating various financial / operations reports and processes, and providing suggestions for improving quality, productivity, accuracy, efficiency, and cost-effectiveness.
• Coordinates development, implementation, and evaluation of Geriatrics Services under Medicare Managed Care plans.
• Represents the department and/or Director of Geriatrics and Geriatrics site managers in various meetings and committees;
• Participates in identifying potential new geriatrics practice opportunities, space planning, site development, and oversees office renovations;
• Coordinates all facets of the startup, consolidation, expansion, and/or redesign of geriatrics physician and nurse practitioner practices.
Geriatrics Operations:
• Meet with Medical Directors and Geriatrics site managers regularly to discuss organizational and medical office activities and to assess and communicate needs of the various practices, including those affiliated with the Wishard delivery network (inpatient consultation, outpatient consultation and primary care, nursing home care, house calls, care management, and senior wellness programs) and with the Clarian delivery network (inpatient consultation at Methodist and IU Hospital, outpatient consultation, nursing home care, and care management).
• Attends site staff meetings and serves as a facilitator to respond to concerns raised by staff and patients regarding operation of practice sites.
• Attends Geriatrics physician meetings to respond to and communicate with the physicians.
• Monitors expenditures of the Geriatrics sites ensuring compliance with budget and resources.
• Serves as facilitator in resolving conflicts and problems at Geriatrics practices, between sites, Administration, the HMO, and others.
• Assists in the development of policies and procedures affecting the Geriatrics practices.
• Assist Medical Directors and Geriatrics site managers in implementing established policies and procedures.
• Assist Director, Medical Directors and Geriatrics site managers in identifying quality of care and performance measures for Geriatrics sites, monitoring performance, and continually improving processes and patient care outcomes.
• Responsible for day to day operations, fiscal management and program development of Geriatrics provider services to residents of local nursing facilities, assisted living and continuous care retirement communities.
• Responsible for day today operations, fiscal management and program development of Geriatrics care management services (e.g., GRACE Collaborative Care Management Program) under Medicare Managed Care.
Finance:
• Responsible for facilitating, monitoring and communicating Geriatrics clinical contracts with IUMG-PC Geriatrics (e.g., dictating services, foundation and federal grants, philanthropic gifts/accounts, Wishard and Clarian agreements, Medicare Managed Care contracts, etc.).
• Assist in the preparation of annual IUMG-PC, Wishard and Clarian budgets for Geriatrics sites (operating and capital).
• Review and analyze monthly operating expenses of Geriatrics sites. Will work with site managers to analyze deviations from budget.
• Meets periodically with Medical Directors and Geriatrics site managers to review financial and other statistical information.
• Perform financial analysis on capital expenditures and facility renovation.
• Facilitate timely charge entry, monitor billing and collections and communicate with billing service and Geriatrics practice sites.
• Facilitate appropriate documentation and coding in Geriatrics sites, and liaison with IUSM Compliance Office.
• Assist Director of Geriatrics in monitoring physician and nurse practitioner effort and productivity, and making recommendations for improved efficiency.
Human Resources:
• Coordinate nurse practitioners including monthly meetings, recruitment, weekly schedules, effort changes and annual evaluations.
• Assist with staff development.
• Assist in maintaining appropriate FTE levels of the medical sites, including advising Geriatrics site managers in hiring, training and orientation of medical office personnel.
• Communicate and assist with any necessary investigation of employee and patient incidents required by policy.
Other Duties:
• Work with clinical Coordinator to assure offices are in compliance with Federal and State regulations and standards, including OSHA, CLIA.
• Participate in professional development activities to keep current with health care trends, including activities of the American Geriatrics Society.
• Work with appropriate IUMG-PC management staff, and physicians to address problems and concerns of the physicians and office staff.
• Facilitate and coordinate hosting by Geriatrics sites of clinical research projects and geriatrics trainees from medicine, nursing, social work, and other health care professions.
• Participate in community activities and committees important to Geriatrics and IUMG.
• Coordinate public relations/marketing for Geriatrics practices and local community. Assist physicians in networking and connecting with local community.
• Perform other projects and tasks as assigned.
| | Qualifications: | KNOWLEDGE, SKILLS, AND ABILITIES:
• Knowledge of health care administration as well as organizational policies and procedures sufficient to manage, plan, direct and coordinate the operation of multiple Geriatrics practices.
• Knowledge of fiscal management systems and techniques.
• Knowledge of human resources management practices including supervision and staff development.
• Knowledge of governmental regulations and reimbursement requirements, including Medicare and Medicaid fee-for-service and managed care.
• Skill in exercising initiative, judgment, problem-solving and decision-making.
• Skill in developing and maintaining effective relationships with physicians, clients, regulators and the public.
• Skill in developing comprehensive reports.
• Skill in coordination work and delegating assignments of multiple projects to accomplish organizational goals and objectives.
• Ability to analyze, interpret, prepare and communicate complex data and reports.
• Ability to establish and maintain quality standards.
• Ability to communicate clearly.
• Must be able to respect the need of confidentiality in dealing with sensitive information.
MINIMUM QUALIFICATIONS, EXPERIENCE and TRAINING:
• Bachelor’s Degree in health or business administration required. Masters degree and healthcare management experience preferred.
• Five to seven years of management experience.
• Three to five years of progressive experience in a health care setting, preference being given to those with experience in various geriatrics practice settings.
• Knowledge of medical terminology, ICD-9/CPT coding and billing functions.
• Knowledge of computer software programs – that includes database, EXCEL, WORD, IDX/billing, and reporting software.
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