Provider Relations Assistant

This position is located at our administrative office on the northwest side of Indianapolis off 86th and Michigan Rd. 

ESSENTIAL FUNCTIONS:

• Interacts with all internal and external customers in a caring and respectful manner in accordance with our Core Values philosophy.
• Respond to routine inquiries, from both internal and external customers, relating to physicians, contracts and provider set up.
• Assist with researching new providers identified by claims or utilization management for inclusion in the claims system
• Assist with verifying information of existing providers and making necessary changes within the claims processing system.

ADDITIONAL RESPONSIBILITIES:

• Performs other duties and completes special projects as assigned.
• Provides front desk coverage as needed.

• Ability to demonstrate excellent organizational skills
• Ability to show initiative
• Ability to work independently.
• Ability to handle confidential information.
• Ability to accurately perform detailed tasks.
• Ability to effectively interact with internal and external customers.
• Ability to be flexible and responsive to the needs of the office.
• Ability to know when to seek assistance for information or priorities.
• Knowledge and ability to demonstrate strong computer skills; functional knowledge of Microsoft Office Suite and QNXT.
• General knowledge of the Indiana Medicaid provider set up logic.

MINIMUM QUALIFICATIONS, TRAINING, AND EXPERIENCE:

• Graduation from High School or equivalent required.  Associate's Degree a plus. 
• One year working experience using Excel and web based applications.
• One year experience working with provider relations, physicians, insurance, social programs or Managed Care Organization is desirable.
• Must be able to type 30 AWPM